In this section you will find answers to the most common questions relating to placing orders, payment and delivery. If you cannot find the answer please contact our advisors on 0800 592 827 who will be happy to assist.

When will I receive my goods?
All items in stock will be dispatched within 2 days on receipt of order. Proof of delivery is available on request.

How is delivery charged?
Our delivery costs are calculated on product weight. The delivery cost of your complete order will be displayed on the Checkout page.

Where you do delivery to?
We deliver all across the globe. However, our online ecommerce ordering system is only available on orders delivered within the UK. To make deliveries outside the UK please contact our advisers on 0800 592 827 who will be happy to take your order over the phone.

Is there a minimum order quantity?
No, there is no minimum order size.

Do you deliver yourself?
No. All our products are dispatched through our approved logistics companies.

Do I have to order online?
As well as ordering through our secure online site you can place your order through the following methods:

  • By Freephone: 0800 592 827 (9:00 - 17:00 Monday to Friday). Outside the UK please call +44 (0) 800 592 827
  • By Fax: 0208 519 3090
  • By Email:

If you are not ordering online please provide product code, quantity and delivery address. Don’t forget to give your contact details so we can confirm your order.

Do I have to pay by credit card?
We accept most credit cards online. You can also set up a credit account for our online ordering system. Call us today to apply for credit (subject to status and credit check). Once credit terms have been accepted we will register you on the site to pay on account.

Do you have a money back guarantee?
If you are not 100% satisfied with your products you can let us know within 30 days of order and, upon receipt of returned goods, we will refund the cost of the goods. Terms and conditions apply.


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